Certificate in Supervisory Management

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Very few people are born to lead! The good news is supervisors and managers who can learn to be fully effective in their job can lead their team members to achieve business results amid fierce competition. Through a practical interactive approach involving case studies, experience sharing, skill practice, group discussions as well as facilitator input, this course sheds light on the key elements required of a competent supervisor and how best to develop team management skills for goal attainment.

Module 1 Role of a Supervisor

  • Key roles and challenges

  • Attitudes and essential skills

  • Setting goals, standards and targets

  • Communicating upward and downward

Module 2 Leadership and Delegation

  • The 4 leadership styles

  • Recognising 4 personality styles – DISC assessment

  • Adapting to different styles when leading

  • Why leaders don’t delegate

  • Principles of effective delegation

Module 3 Performance Monitoring by Using Effective Coaching Techniques

  • What motivates subordinates to work

  • Working with new generation workers

  • Just-in-time feedback

  • Positive feedback and corrective feedback conversational skills

  • Evaluating your feedback – PNR technique

  • Coaching for success – GROW model in practice

  • Coaching with DISC

Module 4 Managing Change

  • Understanding impacts brought by changes

  • Importance of Change Management

  • Sharing on business use of change management model

  • Effective change management techniques

  • Overcoming resistance and barriers

Module 5 Influencing Others

  • The influence process

  • Preparation, interaction and follow-up

  • Preparation strategy

  • Stakeholder analysis

  • Considering stakeholders’ and company’s needs

  • Effective interaction skills

  • Influencing with DISC

  • Influencing upwards and strategic networking

Module 6 Group Project and Best Practice Sharing

Participants will be required to do a group project to demonstrate how they can apply what they have learnt in Modules 1-5 in their daily work. They will need to make a group presentation on their project and share their supervisory experience and/or issues with other participants. Details of the group project will be announced during Module 1.


8, 10 & 24 February 2022


09:30 – 17:30


Cantonese (with English materials)


Early Bird (valid until 10 Jan 2022)
 – HK$6,000
Non Member
 – HK$7,500

Regular Fee
 – HK$7,000
Non Member
 – HK$8,500
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HKIHRM, Units 1810-15, 18/F, Millennium City 2,

378 Kwun Tong Road, Kwun Tong Kowloon, Hong Kong

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Mr Thomas Liu, Principal Consultant of B & E Training Consultant Ltd.

Mr Liu has more than 20 years’ experience in management, customer service, organisational and leadership development. After 13 years working and training with PCCW, he set up his own company and moved on with regional organisational development projects, widening his scope into Asia Pacic. Thomas has worked with more than 100 multi-national corporations in 11 Asian cities, training in English, Cantonese and Putongua. Thomas has a wide spectrum of business industry exposure, and has worked as an English teacher, newspaper journalist and tourist development and a sales professional prior to his training business.

Date & Time
8 February 2022
Start - 09:30
24 February 2022
End - 17:30 Asia/Hong_Kong

Hong Kong Institute of Human Resource Management (HKIHRM)

Units 1810-15, 18/F, Millennium City 2
378 Kwun Tong Road, Kwun Tong
Hong Kong
+852 2881 5113
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Hong Kong Institute of Human Resource Management (HKIHRM)

+852 2881 5113