Certificate in Supervisory Management
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Module 1 Role of a Supervisor
Key roles and challenges
Attitudes and essential skills
Setting goals, standards and targets
Communicating upward and downward
Module 2 Leadership and Delegation
The 4 leadership styles
Recognising 4 personality styles – DISC assessment
Adapting to different styles when leading
Why leaders don’t delegate
Principles of effective delegation
Module 3 Performance Monitoring by Using Effective Coaching Techniques
What motivates subordinates to work
Working with new generation workers
Just-in-time feedback
Positive feedback and corrective feedback conversational skills
Evaluating your feedback – PNR technique
Coaching for success – GROW model in practice
Coaching with DISC
Module 4 Managing Change
Understanding impacts brought by changes
Importance of Change Management
Sharing on business use of change management model
Effective change management techniques
Overcoming resistance and barriers
Module 5 Influencing Others
The influence process
Preparation, interaction and follow-up
Preparation strategy
Stakeholder analysis
Considering stakeholders’ and company’s needs
Effective interaction skills
Influencing with DISC
Influencing upwards and strategic networking
Module 6 Group Project and Best Practice Sharing
Participants will be required to do a group project to demonstrate how they can apply what they have learnt in Modules 1-5 in their daily work. They will need to make a group presentation on their project and share their supervisory experience and/or issues with other participants. Details of the group project will be announced during Module 1.
Speaker Mr Liu has more than 20 years’ experience in management, customer service, organisational and leadership development. After 13 years working and training with PCCW, he set up his own company and moved on with regional organisational development projects, widening his scope into Asia Pacic. Thomas has worked with more than 100 multi-national corporations in 11 Asian cities, training in English, Cantonese and Putongua. Thomas has a wide spectrum of business industry exposure, and has worked as an English teacher, newspaper journalist and tourist development and a sales professional prior to his training business. |